Refund policy

We accept returns within 5 days after you receive your item.

To be eligible, the item must be unused, in the same condition you received it, in its original packaging, with proof of purchase. To start a return, email us at god@chtargod.com within those 5 days. We'll reply within 48 hours with the return address and instructions. Items sent back without a return request first can't be accepted.

Defective, damaged or wrong items
Please inspect your order when it arrives. If it is defective, damaged or not what you ordered, contact us within 5 days of delivery at god@chtargod.com with a photo or video of the issue, and we'll repair, replace or refund it. Never keep using a device that overheats, smokes or shows signs of damage.

Non-returnable items
Sale items and gift cards.

European Union: 14-day right of withdrawal
If your order ships to the European Union, you may cancel or return it within 14 days of delivery, for any reason, under the conditions above.

Refunds
Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days; your bank may take a little longer to post it. If more than 15 business days have passed since approval, contact us at god@chtargod.com.